1. Who we are
Deionised Exterior Cleaning ("we", "us", "our") is an exterior cleaning business based at Clarendon Court, Clarendon Road, Luton LU2 7PH. We are the data controller for the personal information described in this policy.
If you have any questions about this policy or your information, email us at or call 07482 962625.
2. The information we collect
We only collect what we need to quote for and carry out your job:
- Your name, phone number, email address and property address, when you fill in our quote form, call us or message us on WhatsApp.
- Details about the work you need, such as the services you are interested in, photos of your property you choose to send us, and any notes about access or parking.
- Booking and payment records, such as the dates we cleaned, what we did and what you paid. We do not collect or store card details on this website.
- Basic technical information that any website receives when you visit, such as your IP address, browser type and the pages you view.
3. How we use your information
- To reply to your enquiry and give you a quote.
- To arrange, carry out and follow up on the work you book.
- To send reminders if you are on a regular cleaning round.
- To keep accounts and meet our legal and tax obligations.
- To keep this website secure and working properly.
We will never sell your information, and we will not send you marketing messages unless you have asked us to.
4. Our lawful basis
Under UK data protection law (the UK GDPR and the Data Protection Act 2018) we rely on:
- Contract: to quote for and carry out work you have asked us to do.
- Legal obligation: to keep business and tax records.
- Legitimate interests: to run our business, follow up on jobs and keep our website secure.
- Consent: for anything optional, such as reminders or marketing. You can withdraw consent at any time.
5. Who we share it with
We only share your information with trusted services that help us run the business, and only as much as they need:
- Our website host (Hostinger), which stores this website and quote form submissions.
- Our email provider (Google), which receives quote form submissions.
- WhatsApp (Meta), if you choose to contact us that way.
- Google Fonts, which supplies the fonts used on this website and receives your IP address when the page loads.
- Our accountant, or the authorities where the law requires it.
Some of these providers may process data outside the UK. Where that happens, they use safeguards approved under UK law.
6. How long we keep it
- Quote enquiries that do not lead to a booking: up to 12 months.
- Customer and job details: while you are a customer, and for 1 year after your last clean.
- Invoices and payment records: 6 years, as required for tax purposes.
7. Cookies
This website does not use advertising or tracking cookies. Any cookies set are only those needed for the website to work properly, so they do not need your consent.
8. Your rights
You have the right to:
- Ask for a copy of the information we hold about you.
- Ask us to correct anything that is wrong or incomplete.
- Ask us to delete your information, where we no longer need to keep it.
- Object to, or ask us to restrict, how we use your information.
- Withdraw consent you have given us at any time.
To use any of these rights, contact us using the details in section 1. We will reply within one month and there is normally no charge.
9. Making a complaint
If you are unhappy with how we have handled your information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
10. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.